Legal

Terms of use

Last updated: 28 May 2026

These terms govern your use of the Humbird platform — the mobile app, the building-manager dashboard, and the humbird.com.au website. By signing up for or using Humbird, you agree to these terms.

1. Eligibility

• You must be 18 or older.
• You must be a current resident of (or, for managers, an authorised representative of) a building participating in Humbird.
• You must provide accurate sign-up information, including a real first name, unit number, and email address.

2. Account setup + building affiliation

Residents join Humbird by entering a building's join code in the app. Buildings come onto Humbird in one of two ways:

• Manager-led (Plan A): A building manager or strata committee sets the building up and manages it from the Humbird dashboard.
• Resident-led (Plan B): A resident (the founder) sets the building up and acts as the building's local admin until or unless a manager joins later.

You're responsible for the security of your account. Don't share your sign-in link or device with anyone you wouldn't trust with your apartment keys.

3. Content you post

You own the content you post on Humbird — your listings, your messages, your noticeboard posts, your photos, your reviews. By posting, you grant Humbird a non-exclusive, royalty-free, worldwide licence to host, display, and distribute that content within your building (and, for aggregate insights only and after anonymisation, across our wider platform — see the Privacy policy).

You're responsible for what you post. You agree not to post content that's:

• Illegal, harmful, harassing, defamatory, or invasive of someone's privacy;
• Fraudulent, deceptive, or designed to scam other residents;
• Commercial solicitation outside the Promotions surface (i.e. don't use noticeboard posts or item listings as a backdoor for paid advertising);
• Spam, repetitive, or designed to flood the feed;
• Building-internal data shared outside the building (this includes screenshots, resident lists, chat threads, etc., shared with anyone who isn't a resident of your building).

4. No payments policy

Humbird never handles money. When you sell an item, hire a neighbour's service, or arrange a borrow, the financial transaction happens between you and the other resident — outside Humbird. We're the discovery layer, not the payment processor.

This is deliberate. It means Humbird is not a party to any sale, borrow, service, or transaction arranged via the platform. We do not:

• Guarantee the quality, safety, or legality of any item, service, or transaction;
• Hold money in escrow, process payments, or issue refunds;
• Mediate disputes about money, condition, delivery, or service quality between residents.

You arrange transactions at your own risk. We recommend exercising the same caution you would with any in-person transaction.

5. Reporting + moderation

Humbird has a layered moderation model. Residents can report posts or other residents. Reports route to the building's founder/manager and, for serious matters, to the Humbird operations team. Founders and managers can remove posts within their building; the Humbird team can take platform-level action where warranted (e.g. account suspension across all buildings for serious abuse).

Reports are confidential by default. The person being reported is not notified.

6. Account termination

You can leave Humbird at any time by deleting your account in the app (Profile → Settings → Account). When you delete your account, your personal data is removed from active systems per the Privacy policy.

We may suspend or terminate accounts that breach these terms — including for harassment, fraud, spam, or repeated reported behaviour. Where possible we'll warn you first; for serious breaches we may act without notice.

7. Promotions surface

Humbird carries a distinct, clearly-labelled promotions slot for paid local-business ads. Promotions are operator-curated, never resident-posted, and never injected into resident-to-resident conversations. They appear with a PROMOTION badge so they can't be confused with neighbour content.

8. Service availability

We aim to keep Humbird available 24/7, but we don't guarantee uninterrupted service. We may take the platform down for maintenance, upgrades, or to respond to incidents.

9. Limitation of liability

To the extent permitted by Australian Consumer Law, Humbird's liability arising out of or in connection with your use of the platform is limited to the amount you've paid us for the service (which, for residents, is typically zero).

Nothing in these terms excludes or limits any consumer guarantees, warranties, or rights you have under the Australian Consumer Law that cannot be excluded.

10. Changes to these terms

We may update these terms from time to time. Material changes will be communicated to residents in-app before they take effect, with a clear summary of what's changing.

11. Governing law

These terms are governed by the laws of Queensland, Australia. Any dispute that can't be resolved through good-faith conversation falls within the jurisdiction of the Queensland courts.

12. Contact

Questions about these terms?
Email: support@humbird.com.au
Based in Brisbane, Queensland, Australia.