Legal

Terms & Conditions

Last updated: 1 June 2026

These Terms & Conditions (“Terms”) govern your use of the Humbird app and website. By creating an account or using Humbird, you agree to these Terms. If you do not agree, please do not use Humbird.

1. About Humbird

Humbird is operated by Charles Watson (ABN 97 858 102 106) (“we”, “us”, “our”). Humbird is a private, building-only app that connects residents of the same apartment building or complex so they can share items, offer and request services, and use a building noticeboard.

Humbird is a platform that connects neighbours. We are not a party to any borrowing, sale, gift, or service arrangement between residents, and we do not supply, inspect, endorse, or guarantee any item or service listed.

2. Eligibility

To use Humbird you must:

• Be at least 18 years old;
• Be a genuine resident of the building or complex you join; and
• Provide accurate information about yourself, including your first name and unit number.

You may hold only one account, and you may join a building only if you actually live there. The founding member or building manager may verify your residency and may remove you if you are not a genuine resident of that building. You are responsible for activity that occurs under your account.

3. How accounts work

Humbird uses passwordless sign-in. We send a single-use “magic link” to your email address to sign you in. You are responsible for keeping access to your email account secure, as anyone with access to it may be able to sign in as you. Tell us promptly if you believe your account has been accessed without your permission.

4. Humbird is not a party to your arrangements

All items and services on Humbird are offered, requested, and arranged directly between residents. When you borrow, lend, give, receive, buy, sell, or provide or accept a service, you do so entirely at your own risk and on terms agreed between you and the other resident.

We are not responsible for, and make no promises about:

• Whether any resident will actually turn up, pay, return an item, or do what they agreed;
• The condition, safety, quality, fitness, legality, or ownership of any item;
• The skill, qualifications, conduct, or reliability of anyone offering a service; or
• Any agreement, dispute, loss, injury, or damage arising between residents.

Any dispute about an item or service is between the residents involved. We are not obliged to mediate or resolve it, although we may remove content or accounts in line with these Terms.

5. No payments through Humbird

Humbird does not process payments and does not store any card or bank details. Any money for a sale or service is arranged and paid directly between residents, away from Humbird (for example, by cash or by a transfer you arrange yourselves).

Because we are not involved in any payment, we are not responsible for non-payment, overpayment, refunds, chargebacks, or any other money issue between residents. Decisions about how and when to pay, and any risk involved, are entirely yours.

6. Acceptable use

When using Humbird you must not:

• Use Humbird if you are not a genuine resident of the building;
• Harass, threaten, abuse, defame, or discriminate against any other resident;
• Post false, misleading, or deceptive listings or information;
• Infringe anyone’s intellectual property or privacy, including by sharing another resident’s personal details without their consent;
• Use Humbird for spam, advertising unrelated businesses, or any commercial purpose beyond ordinary neighbour-to-neighbour activity;
• Attempt to access another building’s content, or any data you are not authorised to see;
• Interfere with, disrupt, or attempt to gain unauthorised access to the app or its systems; or
• Use Humbird for anything unlawful.

Prohibited items and services

You must not list, offer, request, or exchange:

• Anything illegal to own, sell, or supply;
• Weapons, firearms, or controlled or dangerous goods;
• Alcohol, tobacco, vaping products, or drugs (including prescription medicines);
• Recalled, stolen, counterfeit, or unsafe goods;
• Services that require a licence, registration, or insurance you do not hold (for example, regulated electrical, plumbing, medical, or financial services); or
• Anything else that is unsafe, inappropriate for a residential community, or that we reasonably consider unacceptable. You are responsible for ensuring that anything you list or provide is legal and safe.

7. Your content and licence

You keep ownership of the photos, listings, messages, and other content you post (“your content”). You grant us a non-exclusive, royalty-free licence to host, store, display, and use your content as needed to operate and provide Humbird (for example, showing your listing to other residents in your building).

You are responsible for your content, and you confirm that you have the right to post it and that it does not break these Terms or any law. We may remove content that we reasonably believe breaches these Terms, is reported, or is otherwise inappropriate.

8. Our intellectual property

We own or licence all intellectual property in Humbird itself, including the Humbird name and logo, the app and website, and their design, software, and content (other than your content). You may not copy, modify, or use our trademarks or other intellectual property without our prior written permission.

9. Verification and removal powers

Each building has a founding member, and may have a building manager. They can see the resident roster, including unit numbers, so they can verify genuine residents and remove people who do not live in the building. They, and the Humbird team, may also remove reported or inappropriate posts. These powers exist to keep each building community safe and genuine, and must be used only for those purposes.

10. Suspension and termination

We may suspend or terminate your account, or your access to a building, if we reasonably believe you have breached these Terms, are not a genuine resident, or pose a risk to other residents or to Humbird. Where reasonable, we will let you know. You may stop using Humbird and ask us to delete your account at any time (see our Privacy Policy). Some sections of these Terms, by their nature, continue after your account ends - including those on disputes, liability, intellectual property, and your content licence for content still visible to others.

11. Consumer rights and our liability

Nothing in these Terms excludes, restricts, or modifies any rights or guarantees you have under the Australian Consumer Law or any other law that cannot lawfully be excluded. If we are liable under a consumer guarantee that cannot be excluded, our liability is limited, where the law allows, to re-supplying the relevant service or paying the cost of having it re-supplied.

Subject to those rights, and to the maximum extent permitted by law:

• Humbird is provided “as is” and “as available”, and we do not guarantee it will be uninterrupted, error-free, or secure;
• We are not liable for the acts or omissions of any resident, or for any item or service exchanged between residents;
• We are not liable for any loss, damage, injury, or cost arising from any arrangement between residents or from any off-platform payment; and
• We are not liable for any indirect, special, or consequential loss, or for loss of profit, data, or opportunity.

Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded - including liability for death or personal injury caused by our negligence, or for our fraud or fraudulent misrepresentation. We do not cap our liability to a fixed sum; our liability is determined by the law, reduced only to the extent the law allows and to the extent any loss was caused by you or by another resident.

12. Indemnity

You agree to reimburse us for any loss, liability, or reasonable cost we incur that is caused by your breach of these Terms, by content you post, or by your unlawful or wrongful conduct - but only to the extent you caused it, and not to the extent it was caused by us.

13. Disputes with us

If you have a concern or dispute with us (as opposed to another resident), please contact us first at support@humbird.com.au and work with us in good faith to resolve it before taking any other action. Most issues can be sorted out quickly this way.

14. Changes to the app and these Terms

We may change, suspend, or discontinue any part of Humbird at any time. We may also update these Terms from time to time. When we make significant changes, we will take reasonable steps to let you know. Continuing to use Humbird after a change means you accept the updated Terms.

15. General

These Terms and our Privacy Policy are the entire agreement between you and us about your use of Humbird. If any part of these Terms is found to be unenforceable, the rest continues to apply. Our not enforcing a right is not a waiver of it.

We may transfer our rights and obligations under these Terms to another entity - for example, if the Humbird business is sold or reorganised. If we do, your rights under these Terms and under the Australian Consumer Law will not be reduced as a result.

16. Governing law

These Terms are governed by the laws of Queensland, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of that State and the Commonwealth of Australia.

17. Contact us

Questions about these Terms can be sent to support@humbird.com.au.